NovusServe
The service delivery layer gives residents one place to apply, track progress and receive council-issued outcomes.
- Service catalogue
- Applications and documents
- Appointments and complaints
- Land and community operations
Identity, governance, services and intelligence, designed as one system.
Each platform layer has a clear responsibility. Together they turn an authenticated account into a trusted, role-scoped service experience without letting one layer overreach.
NovusVerify
The verification layer connects identity, contact, household and address assurance without treating every community situation as identical.
- Trusted profile
- Proof of Address
- Consent and evidence
- Verification history
NovusTrustOS
The governance layer expresses organizations, hierarchy, roles, permissions, delegation and audit as enforceable controls.
- Multi-tenant isolation
- Council and unit scopes
- Least-privilege delegation
- Attributable decisions
CerebroNovus
The intelligence layer explains services and recommends next steps from minimized, authorized context while decisions remain deterministic.
- Grounded guidance
- Permission-aware tools
- Human handoff
- No autonomous approvals
One trusted record
Each layer works from the same organization context, so a resident is not repeatedly asked for facts the council already holds and may lawfully reuse.
- Purpose-bound reuse
- Visible assurance state
- Versioned evidence
- Resident access controls
One accountable journey
Applications, reviews, notifications and issued outcomes share a traceable history across web, council workspaces and configured messaging channels.
- Resumable journeys
- Explicit state changes
- Attributable approvals
- Honest provider availability
Built for real communities
Talk to our team