Service catalogue
Publish clear, versioned services with requirements, expected timelines and honest availability before a citizen begins.
- Governed publishing
- Eligibility guidance
- Draft and resume
- Visible delivery state
Every community service, connected to a trusted record.
NovusServe joins the citizen experience, council operations, identity assurance, governance and participation into one accountable system.
Proof of Address
Support allocated stands, family households, rentals and informal locations without forcing every resident into a municipal-bill model.
- Pin-first location
- Optional supporting evidence
- Council review
- Verifiable issued letters
Household registry
Build a permissioned community register around representatives, family links, tenants and clear relationship history.
- Hierarchical family tree
- Custom relationships
- Pending link requests
- Representative confirmation
Land management
Record existing allocations and guide new land requests through site visits, consultation, boundaries and authorized decisions.
- Stand references
- Milestone tracking
- Restricted deliberation
- Resident-visible progress
Complaints and civic reports
Turn water, roads, electricity, dumping, noise, safety and infrastructure reports into traceable council work.
- Area and category routing
- Reference numbers
- Status updates
- Clustered reporting
Appointments
Let each council publish real office availability and give residents a confirmed visit slot instead of an uncertain queue.
- Council-specific calendars
- Office and service selection
- Rescheduling
- Visit reminders
Announcements
Reach the right villages and audiences with reviewed notices across portal and configured messaging channels.
- Targeted publishing
- Scheduled release
- Acknowledgements
- Delivery visibility
Meetings and attendance
Publish kgotla and council gatherings, manage recurring schedules, and verify attendance without duplicate check-ins.
- Meeting calendar
- QR or venue code
- Replay-safe attendance
- Participation history
Benefits and rewards
Recognize verified participation with an auditable points ledger and a community marketplace of sponsored offers.
- Transparent earning rules
- Closed-loop points
- One-use benefits
- Partner offers
Skills and opportunities
Help residents maintain a consent-aware economic profile and discover relevant local work, training and programmes.
- Skills profile
- Explainable matching
- Opportunity directory
- Consent-controlled sharing
Document vault
Keep private evidence and issued documents together with authorization at download time, scan state and document lineage.
- Private storage
- Immutable versions
- Expiry and revocation
- Safe QR verification
Council intelligence
Give authorized teams a shared view of queues, service demand and bottlenecks while keeping decisions human and attributable.
- Operational dashboards
- Scoped analytics
- Audit-ready exports
- Bounded AI guidance
Built for real communities
Talk to our team